Last Updated: February 13, 2025
Overview
This policy outlines our procedures and guidelines for returns and refunds. Please read this carefully before making a purchase. By placing an order on our website, you agree to these terms.
Return Eligibility
Time Frame
- All eligible returns must be initiated within 7 days of receiving your order
- Returns requested after this period will not be accepted
Replacement Product Delivery Timeframe:
All the replacement products are delivered within 7 days of the replacement request.
Product Condition Requirements
- Products must be unused and in original condition
- All original packaging must be intact
- All accessories and free items (if any) must be included
- Product must not show signs of wear, damage, or tampering
Warranty and Non-Warranty Products
- Products with warranty: Coverage and terms are specified in the product description
- Products without warranty: These items are not eligible for returns or refunds
- Warranty claims should be directed to the manufacturer as per the warranty card
Return Process
How to Initiate a Return
- Contact our customer service team via email: marif.here@gmail.com or phone: +91 8334894803
- Provide your order number and reason for return
- Wait for our team to review your request
- If approved, you will receive return shipping instructions
Processing Timeline
- Return requests will be processed within 10 days of receiving the product
- You will be notified via email about the status of your return
Refund Information
Refund Timeline
- Refunds will be credited within 5 working days after return approval
- The time for the refund to appear in your account may vary depending on your payment method and bank
Refund Method
- Refunds will be issued to the original payment method used for the purchase
- If the original payment method is unavailable, we will contact you for alternative arrangements
Refund Amount
- You will receive a refund of the product price
- Shipping charges are non-refundable unless the return is due to our error
- Any promotional discounts applied to the original purchase will be adjusted in the refund
Non-Refundable Items
- Products marked as “No Warranty” in the product description
- Products showing signs of use or damage
- Products returned after the 7-day return window
- Products without original packaging or missing accessories
- Products that have been modified or tampered with
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 24 hours of receiving the product
- Include photos of the damage or incorrect item
- We will arrange for return shipping at our expense
- A replacement or refund will be processed on priority
Cancellation of Orders
- Orders can be cancelled before shipping
- Once shipped, the regular return policy will apply
Contact Us
For any questions about returns or refunds: +91 8334894803
Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
